Exchange, Return and Warranty Policy

Welcome to Nask Store , and we hope you enjoy a wonderful shopping experience. We offer a flexible exchange and return policy to ensure your complete satisfaction with your purchases.


  • Exchange and return terms:

1- Return the product intact and without any damage.

2- Return all product accessories (packaging, catalog, charger cable) in their original condition.

3- The product is replaced free of charge for the first time, and the customer bears the shipping costs if they wish to replace it for the second time.

4- The amount of the returned products will be refunded to the customer after verifying the product's safety and the completeness of all its attachments.

5- The product will be replaced for the customer after ensuring the safety of the replaced product and the completeness of all its attachments.

6- If the product is received from the customer and it is damaged or missing attachments, the product will not be returned or exchanged, and the customer will bear the shipping cost if he wants to have the product resent to him.

7- The following products cannot be returned or exchanged:

Personal care products after opening the packaging

8- Condition No. 7 is void in the event of a manufacturing defect in the product.

9- For international shipping requests, the customer bears the shipping costs for exchanges and returns.

10- Price of products in the complete Hajj package after discount: Umbrella 229 - Personal care set 69 - Mobile phone fan 19


  • What is the duration of the exchange and return policy?

Product returns within one day of receiving the order and exchanges within 3 days.


  • Warranty Policy

1- The warranty period begins from the date the customer receives the product until the end of the period.

2- In the event of a manufacturing defect or damage to the product during the warranty period, the product will be replaced for the customer.

3- Damage resulting from misuse is not covered by the warranty.

4- The customer will be compensated with a sum of money equal to the cost of the product if the product is not available in stock.


Thank you for choosing Nask Store